FAQs

How can "Now IT" help my organisation?

Now IT knows and understands your organisation's technology needs. With the rapidly changing and constantly growing IT, your organisation needs to implement best technology solution to sustain in this competitive world. We researches the best technology solution and brings you the right IT solutions at right time and in the right value. Now IT helps you to plan, purchase, install and maintain your organisation's Information Systems.

How do I know which is best for my organisation?

Now IT offers you the option of more than one solution for your IT needs. When this is the case, we will help to educate you on the pros and cons of each solution and help you to make an informed decision that will give you the best solution for your long term needs. We can help you choose the right Cloud solution after we have a chat about your business and its requirements.

What industries do you work with?

We are proud to have customers in most industries including professional services such as accounting and legal firms, insurance brokers and financial planners through to, manufacturing, construction, real estate, health and education.

What is the Cloud?

In simple terms, the Cloud is a means of accessing applications, data and storage over the internet virtually instead of form in your office. Cloud providers like us deliver these services from data centres on large infrastructure platforms, where you can consume and pay for the resources or applications you use.

What is Infrastructure as a Service?

Infrastructure as a Service (IaaS) is a way obtaining Cloud Infrastructure (servers, storage, networking) in an on-demand, elastic fashion and in a pay-as-you-go model. Users can execute their workloads in a flexible, scalable environment without the need to obtain and operate physical infrastructure whilst the business retains control of the data and operations.

How does Managed Services Work?

Now IT provides 24/7/365 network monitoring of all of your IT infrastructure according to your chosen plan. Help desk is provided to answer your questions and your staff's questions and provide problem solution or incident management. 24*7*365 response for Server/Network infrastructure emergencies, provide technical support-onsite and also provide technical support using remote control tools.

What are my support options?

You choose! We offer four types of service plans, Starter, Express, Executive and Enterprise. All four have different offerings, basic inclusions, security, support and uplifts. our onsite support services backed by help-desk support for your staff, right through to fully managed support services where all your IT support and maintenance needs are fulfilled.

If you have any queries, fell free to give us a call on 1300 764 158